Operator guide
Comfort intake Mira can finish on the first ring
No-cool callers are not shopping. They need a system type confirmed and a tech held. Capture the four facts below before anyone starts guessing.
No-cool or no-heat?
A dead AC in July and a dead furnace in January are different trucks, parts, and after-hours rates.
What kind of system is it?
Split, package, heat pump, and mini-split change the diagnostic and whether a second tech is needed.
How old is the equipment?
A 4-year condenser is a repair hold. A 18-year package unit is a replacement conversation attached to the same job.
Is someone home for access?
Gate codes, HOA hours, and whether a resident can meet the tech decide whether the hold is real.
Urgency Mira can book against
- Roll now. No cooling with medically sensitive occupants, or no heat in a freeze — hold the soonest emergency window.
- Same day. Comfort is down, access is known, trip quoted — book the next open tech with equipment photos attached.
- Scheduled. Maintenance, filter, or a system that still runs — quote and hold a standard window.
Book the call with the system type already known
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